Privacy Policy

Durob Alhijrah Travel & Tourism ("the Company", "we", "our", or "us") is committed to protecting the privacy and personal information of our customers, visitors, and business partners. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you access our website, mobile application, or use any of our travel services.

By using our Website or Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information in accordance with applicable laws and regulations of the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL), where applicable.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Full name
• National ID or Residence ID (where required)
• Passport information
• Nationality
• Date of birth
• Gender
• Mobile phone number
• Email address
• Residential address (where applicable)

Booking Information

• Flight details
• Hotel reservations
• Transportation bookings
• Tour package information
• Travel itinerary
• Booking reference numbers
• Special travel requests

Payment Information

Payments are processed through secure and authorized payment service providers. The Company does not store complete debit or credit card information unless legally required or explicitly stated.

Technical Information

When you use our Website, we may automatically collect:

• IP address
• Device information
• Browser type
• Operating system
• Language preferences
• Website usage data
• Access date and time
• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Process travel reservations
• Issue airline tickets
• Confirm hotel bookings
• Arrange transportation services
• Organize tour packages
• Provide customer support
• Communicate booking updates
• Process payments
• Prevent fraud and unauthorized activities
• Improve our products and services
• Enhance website performance
• Comply with legal and regulatory obligations
• Respond to customer inquiries and complaints

3. Sharing Your Information

Your personal information may be shared only when necessary with:

• Airlines
• Hotels
• Transportation providers
• Tour operators
• Payment service providers
• Government authorities where required by law
• Insurance providers (when applicable)
• Technology service providers supporting our operations

The Company does not sell, rent, or trade personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate administrative, technical, and organizational security measures designed to protect personal information against:

• Unauthorized access
• Loss
• Theft
• Misuse
• Disclosure
• Alteration
• Destruction

Although we apply industry-standard security practices, no internet transmission or electronic storage system can be guaranteed to be completely secure.

5. Data Retention

Personal information will be retained only for as long as necessary to:

• Deliver our services
• Meet contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes
• Protect the Company’s legal interests

When data is no longer required, it will be securely deleted, anonymized, or destroyed in accordance with applicable laws.

6. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request updates to your personal information.
• Request deletion of your personal information where legally permissible.
• Obtain a copy of your personal information.
• Withdraw consent where processing is based on consent.
• Object to certain processing activities where permitted by law.

Requests may be submitted through our official customer service channels.

7. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to:

• Improve website functionality.
• Remember user preferences.
• Enhance booking experiences.
• Analyze website traffic.
• Improve website performance.
• Measure marketing effectiveness.

Users may disable cookies through their browser settings; however, some Website features may not function properly.

8. Marketing Communications

With your consent where required by law, the Company may send:

• Promotional offers
• Travel deals
• Newsletters
• Service announcements
• Marketing campaigns

You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting Customer Service.

9. Third-Party Websites

Our Website may contain links to third-party websites or services.

The Company is not responsible for the privacy practices, content, or policies of external websites. Users are encouraged to review the privacy policies of those websites before providing personal information.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18 acting independently.

Bookings involving minors must be made by a parent, legal guardian, or authorized adult.

11. International Data Transfers

Where necessary to complete your travel arrangements, your personal information may be transferred to airlines, hotels, or service providers located outside the Kingdom of Saudi Arabia.

Such transfers will be carried out in accordance with applicable legal requirements and appropriate safeguards.

12. Changes to this Privacy Policy

The Company reserves the right to modify or update this Privacy Policy at any time.

Any revisions become effective immediately upon publication on the Website.

Continued use of our Services following such updates constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact Durob Alhijrah Travel & Tourism through the official contact details provided on our Website.