Terms & Conditions

Please read these Terms & Conditions carefully before using the Durob Alhijrah website, mobile application, or any of our services. By accessing our website or making a booking, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

1. Definitions

For the purposes of these Terms & Conditions:

• Company means Durob Alhijrah Travel & Tourism.
• Website means the official website, mobile application, and all digital platforms operated by the Company.
• Customer means any individual or entity using the Website or purchasing any service from the Company.
• Services include, but are not limited to, airline ticket reservations, hotel reservations, transportation services, tour packages, travel arrangements, and any other travel-related services offered by the Company.
• Service Provider means airlines, hotels, transportation companies, tour operators, or any third-party supplier providing the actual travel service.

2. Acceptance of Terms

By accessing or using the Website, you confirm that:

• You have read and understood these Terms & Conditions.
• You agree to comply with all applicable terms.
• You are legally capable of entering into binding agreements.
• All information you provide is accurate and complete.

If you do not agree with any part of these Terms, you should discontinue using the Website immediately.

3. Services

Durob Alhijrah provides a variety of travel-related services, including:

• Flight reservations
• Hotel bookings
• Airport transfers
• Ground transportation
• Tour packages
• Leisure and business travel arrangements
• Other travel services as advertised

The Company reserves the right to modify, suspend, or discontinue any service without prior notice whenever necessary.

4. Booking Process

The Customer agrees that:

• All booking information provided is true and accurate.
• The Customer is solely responsible for any errors in names, passport information, contact details, or travel dates.
• Additional costs resulting from incorrect information shall be the Customer’s responsibility.
• A booking is considered confirmed only after an official confirmation has been issued by the Company.

5. Prices and Payments

• Prices displayed are subject to availability and may change prior to booking confirmation.
• Prices may include or exclude taxes and government fees depending on the displayed fare conditions.
• Payment must be completed using the Company’s approved payment methods.
• The Company reserves the right to cancel unpaid reservations.

6. Flight Reservations

• Airline tickets are governed by the fare rules and policies of the issuing airline.
• Amendment, cancellation, refund, and baggage policies vary between airlines.
• The Company is not responsible for airline schedule changes, delays, cancellations, overbooking, or operational decisions made by airlines.
• Customers are responsible for ensuring that passports, visas, vaccinations, and travel documents are valid before departure.

7. Hotel Reservations

• Hotel bookings are subject to each hotel’s individual policies.
• Check-in and check-out times are determined by the hotel.
• Special requests cannot be guaranteed unless confirmed by the hotel.
• The Company is not responsible for the quality, availability, or operational decisions of hotels.

8. Transportation Services

The Company provides transportation services according to confirmed bookings.

Customers agree to:

• Arrive at the designated pickup location on time.
• Provide accurate pickup information.
• Follow driver and safety instructions.

Failure to appear at the scheduled pickup time may result in the booking being treated as a No-Show without refund, subject to applicable policies.

The Company reserves the right to replace a booked vehicle with an equivalent or higher category vehicle when operationally necessary.

9. Tour Packages

Tour itineraries may be modified due to operational requirements, weather conditions, government regulations, or other unforeseen circumstances.

Where reasonably possible, the Company will provide equivalent alternatives without materially affecting the overall quality of the tour.

10. Amendments and Cancellations

All amendments and cancellations are subject to:

• Supplier policies.
• Airline fare rules.
• Hotel cancellation policies.
• Transportation provider policies.
• Applicable administrative fees.

Some promotional offers, discounted fares, and special packages may be non-refundable and non-changeable.

11. Customer Responsibilities

Customers are responsible for:

• Providing accurate information.
• Holding valid passports and visas.
• Complying with immigration and customs regulations.
• Arriving at airports, hotels, and pickup points on time.
• Following local laws and regulations at their destination.

12. Limitation of Liability

The Company acts as an intermediary between Customers and third-party service providers.

Accordingly, the Company shall not be liable for:

• Flight delays or cancellations.
• Hotel overbooking.
• Visa refusals.
• Immigration decisions.
• Lost or damaged baggage.
• Transportation delays.
• Service interruptions caused by suppliers.
• Government actions.
• Natural disasters.
• Weather conditions.
• Epidemics or pandemics.
• Any event beyond the Company's reasonable control.

13. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations resulting from events beyond its reasonable control, including but not limited to:

• Natural disasters
• Severe weather
• War
• Civil unrest
• Terrorism
• Government restrictions
• Airport closures
• Border closures
• Epidemics
• Pandemics
• Labor strikes

14. Intellectual Property

All Website content, including but not limited to:

• Logos
• Trademarks
• Images
• Text
• Graphics
• Software
• Designs

is owned by or licensed to Durob Alhijrah Travel & Tourism and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written consent.

15. Prohibited Use

Users must not:

• Use the Website for unlawful purposes.
• Attempt unauthorized access.
• Upload malicious software.
• Interfere with Website operations.
• Impersonate another person.
• Submit false information.

The Company reserves the right to suspend or terminate access for violations of these Terms.

16. Privacy

The collection and processing of personal information are governed by the Company's Privacy Policy, which forms an integral part of these Terms & Conditions.

17. Amendments

The Company may revise these Terms & Conditions at any time.

Any changes become effective immediately upon publication on the Website.

Continued use of the Website constitutes acceptance of the revised Terms.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws and regulations of the Kingdom of Saudi Arabia.

19. Dispute Resolution

The Company and the Customer shall seek to resolve disputes amicably whenever possible.

If a dispute cannot be resolved through mutual agreement, it shall be subject to the exclusive jurisdiction of the competent courts of the Kingdom of Saudi Arabia, unless applicable law provides otherwise.

20. Contact Information

For questions, complaints, booking assistance, or inquiries regarding these Terms & Conditions, Customers may contact Durob Alhijrah Travel & Tourism through the official communication channels published on the Company's Website.